Contact information
# Contact Policy — BP-Brute Potential
BP-Brute Potential provides customer support by email for enquiries relating to the platform, products, orders, shipping, returns and refunds.
All customer enquiries should be sent to brutalpotential@gmail.com. This is our designated customer support channel and allows us to keep correspondence organised and review the information relevant to each request.
**Submitting an Enquiry**
Please explain your request clearly and include any information that may help us identify the order or understand the issue. For enquiries concerning an existing purchase, please provide your order number, the email address used at checkout and a brief description of the matter.
If your enquiry concerns an incorrect, damaged or potentially defective product, relevant photographs may help us review your request. If further information is necessary, we will explain what is needed.
Please do not send passwords, complete payment card details or other sensitive information that is unnecessary for handling your enquiry.
**Response Times**
We aim to respond as quickly as possible. Response times may vary depending on the number of enquiries received, the complexity of the request and whether additional information is needed from you, the relevant seller or a shipping provider.
We do not guarantee a fixed response time. Some enquiries may require further review before we can provide a complete answer. Receiving an initial response does not necessarily mean that the matter has been fully resolved.
**Enquiries Involving Sellers and Shipping Providers**
Products available through BP-Brute Potential are offered by multiple sellers and shipped through dropshipping. To address an enquiry, we may need to coordinate with the seller or shipping provider involved in the order.
Information concerning dispatch, tracking, delivery progress or product details may require confirmation from the relevant party. We aim to communicate the information available to us accurately and provide updates when further details become available.
**Follow-Up Messages**
If you wish to provide additional information or follow up on an existing request, please reply to the same email conversation where possible. Keeping correspondence in one thread helps us maintain a clear record and reduces the possibility of missing relevant details.
Sending multiple separate messages about the same matter does not guarantee a faster response and may make it more difficult to review the complete enquiry.
**Returns and Refund Enquiries**
For assistance with a return or refund, please email brutalpotential@gmail.com with your order details and the reason for your request.
The applicable return instructions and address will be provided for the relevant order. Please request these details before dispatching a return so that the goods can be directed to the appropriate recipient.
Contacting customer support does not, by itself, confirm that a return, refund, replacement or other requested outcome has been approved. Requests will be reviewed in accordance with the applicable policies, the circumstances of the order and applicable law.
**Communication and Records**
Please ensure that the email address you provide is correct and that you can receive replies. If you are expecting a response, we recommend checking your spam or junk folder.
We encourage customers to retain copies of their correspondence, order confirmations and any documents relevant to their enquiry.
**Customer Rights**
This Contact Policy explains how to communicate with BP-Brute Potential. It does not replace our Terms of Service, Shipping Policy, Return Policy or Refund Policy, and does not exclude or limit any mandatory consumer rights. Our internal review or response times do not extend any deadlines imposed by applicable law.
**Customer Support Email**
brutalpotential@gmail.com
We aim to respond to all customer enquiries as promptly as possible.