Refund policy
# Return Policy — BP-Brute Potential
Consumers in the European Union generally have the right to withdraw from an online purchase within 14 days of receiving the product, without giving a reason, subject to the exceptions provided by applicable law.
To exercise this right, customers must notify us of their decision within the applicable period using the customer support email below.
Customers must follow the return instructions provided after submitting a return request. As products are offered by multiple sellers, the applicable return address will be provided for each order. Please contact us before sending a return so that we can provide the correct address and instructions.
Products may be handled to the extent necessary to establish their nature, characteristics and functioning. Handling beyond this extent may affect the refundable amount where permitted by applicable law.
Return shipping costs for withdrawals are borne by the customer where permitted by law and where this information was provided before purchase. This does not affect statutory rights concerning defective, non-conforming, damaged or incorrectly delivered products.
If you receive a defective, damaged or incorrect product, please contact us for assistance.
Nothing in this policy excludes or limits mandatory consumer rights under applicable law.
Customer Support Email: [brutalpotential@gmail.com]
# Refund Policy — BP-Brute Potential
Valid refunds will be processed within the deadlines required by applicable law.
For returns following withdrawal from a purchase, reimbursement may be withheld, where legally permitted, until the returned goods have been received or the customer has provided evidence of having sent them back.
Any deduction related to handling beyond what is necessary to establish the product’s nature, characteristics and functioning will apply only where permitted by applicable law.
If a product is defective, damaged or incorrect, please contact us for assistance. Applicable statutory remedies, including repair, replacement, price reduction or termination of the contract, remain unaffected.
Customers whose orders are delayed or not delivered may request assistance and any refund available under applicable law.
Nothing in this policy excludes or limits mandatory consumer rights under applicable law.
For refund enquiries, please contact:
Customer Support Email: [brutalpotential@gmail.com]